‘Undue stress:’ Lawmakers quiz Meralco on ‘bill shock’ amid pandemic

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MANILA, Philippines — Three lawmakers on Friday quizzed the Manila Electric Co. (Meralco) over the “bill shock” experienced by its customers, pointing out that it has created “undue stress” to Filipinos in the wake of the coronavirus pandemic.

During the Joint Congressional Energy Commission (JCEC) hearing, Senator Sherwin Gatchalian called out Meralco for its supposed “lack of transparency especially in these times of confusion and crisis.”

Before this, Meralco’s First Vice President and Head of Customer Retail Services and Corporate Communications Victor Genuino explained to lawmakers why consumers got billed for either high or low power consumption when they received their…

Keep on reading: ‘Undue stress:’ Lawmakers quiz Meralco on ‘bill shock’ amid pandemic

The Philippine Daily Inquirer, popularly known as the Inquirer, is an English-language newspaper in the Philippines. Founded in 1985, it is often regarded as the Philippines' newspaper of record.

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