National Economic and Development Authority (NEDA) Undersecretary Adoracion Navarro (Photo by Saul E. Pa-a)
TAGAYTAY CITY – An official of the National Economic and Development Authority (NEDA) on Thursday urged the public sector to make headway for the government to reinvent itself with emerging technologies and applications, and encouraged digital governance.
“Means or technologies to improve our quality of life and work will change. Hence, all — and most especially the public sector — must be ready to adapt. Being agile is crucial to the public sector’s response to Industry 4.0,” NEDA Undersecretary Adoracion Navarro said during the opening ceremony of the two-day 3rd International Conference on Public Sector Productivity at the Development Academy of the Philippines (DAP) Conference Center here.
Navarro said a key characteristic of the public sector is the ability to adapt to change, especially now that the public calls for faster government transactions.
“Citizens who want quality, efficient and faster services are often disappointed with tedious and complex government processes,” she said.
This, Navarro said, could be solved by digital automation and cloud computing, where government offices could use innovative apps to increase accessibility to government resources.
She, however, warned that public sector organizations that are quite resistant to deviating from their traditional practices slowly become irrelevant, unsuccessful or ineffective in their public service delivery and even cause a widening gap between the citizens’ expectations and their agencies’ mandated services.
“We have already abolished some government-owned and -controlled corporations because they were not able to address the citizens’ needs,” Navarro said.
She said the use of technology is one of the viable solutions to narrow the gap and meet the evolving needs of the public.
“Unlike in the private sector, adding an automation feature, self-functioning machine in public sector organization in performing its transaction is not enough,” she added.
Navarro also encouraged critical thinking or the “thinking-out-of-the-box” culture among public sector officials and employees.
“There should always be this perspective of continuous improvement and collaboration with beneficiaries in designing and implementing reforms and programs to ensure the realization of desired outcomes,” she said. (PNA)